Terms of Service
Defines account rules, gameplay conduct and dispute resolution. Privacy policy sits alongside it to cover data handling separately.
LEGAL REFERENCE
Your Data Stays Yours
We built pulau77 around Indonesia's payment ecosystem and your account security. This policy explains how we collect, use and protect your information across live casino tables, slot lobbies...
EncryptedQRIS ReadyDANA SecureOVO ProtectedGoPay Safe
What We Collect and Why
When you open an account with pulau77, we collect your name, email, phone number and payment details to process deposits via DANA, OVO, GoPay and QRIS. We also track your gameplay activity, session history and account balance to deliver the lobby experience you expect. Your data is encrypted in transit and at rest. We do not sell your information to third parties.
Where local law permits, we may share anonymised gameplay trends with our game providers to improve performance and fairness across live tables and slots.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Privacy Questions? Reach Out
Team online
Email Support
Send privacy concerns to our data team at [email protected]. We respond within 48 hours and can help with data access, correction or deletion requests.
In-App Chat
Open the help menu inside your account lobby. Our support team can walk you through privacy settings, payment security and data retention options in real time.
Account Settings
Manage your privacy preferences directly in your account dashboard. Control what data we use for marketing, analytics and game recommendations.
TRUST MARKERS
How We Protect Your Trust
SSL Encryption
All data between your device and our servers travels through 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are shielded from interception.
PCI Compliance
We meet Payment Card Industry standards for handling payment information. Third-party auditors verify our security posture annually.
Data Minimisation
We collect only what's needed to run your account and process payouts. Unnecessary data is deleted after 90 days unless you request longer retention.
Access Controls
Only authorised staff can view your personal information. We log every access and flag unusual activity for review within hours.
Breach Response
If a security incident occurs, we notify affected users within 24 hours and provide guidance on account protection steps.
Regular Audits
Our security team runs penetration tests and vulnerability scans quarterly. Results feed into our roadmap for infrastructure hardening.
SIDE BY SIDE
Consistency Across Our Policies
Cookie Policy
Explains how we use cookies and tracking pixels to remember your lobby preferences, language settings and session state.
Payment Security
Details how DANA, OVO, GoPay and QRIS transactions are verified, encrypted and reconciled. Complements this privacy policy.
Responsible Account Use
Covers account limits, session timeouts and data you can set yourself. Works with privacy rules to give you control.
Third-Party Integrations
Lists game providers, payment processors and analytics partners who may access anonymised data under strict data-processing agreements.
Retention Schedule
Shows how long we keep account records, transaction logs and gameplay history. Aligns with Indonesian data protection timelines.
Your Rights
Summarises your ability to access, correct, export or delete your data. Consistent across all pulau77 policy documents.
QUICK SIGNAL
What Defines Our Privacy Approach
Indonesia-First Design
We built this policy around QRIS, DANA, OVO and GoPay...
Transparent Logging
Every login, deposit and withdrawal is logged and visible in...
No Data Brokers
We do not sell, rent or share your personal information...
Portable Records
Request a full export of your account data, gameplay history...
Deletion on Demand
Close your account and we delete your personal data within...
Policy Updates
When we change this policy, we notify you via email...
Privacy Policy Questions
We delete personal data within 30 days of account closure. Transaction records and payment history are retained for seven years to comply with Indonesian financial regulations and tax requirements.
Yes. Log into your account, go to Settings > Privacy > Data Export and request a full copy of your personal information, gameplay history and transaction logs. We deliver it within 14 days.
We share anonymised gameplay data (session length, game type played, aggregate win/loss) with providers to improve game performance. We never share your name, email, phone or payment details without your consent.
Yes. All payment details are encrypted with 256-bit SSL before transmission and stored in PCI-compliant vaults. We never store full card numbers or wallet credentials on our servers.
We notify you within 24 hours, provide guidance on securing your account and offer free credit monitoring if payment data was exposed. We also file a report with relevant Indonesian authorities.
Yes. Every marketing email includes an unsubscribe link. You can also disable marketing communications in your account settings under Privacy > Communications without affecting your account access.
No. Our cookies only work on pulau77.app and remember your lobby preferences, language and session state. We do not place tracking pixels on third-party sites.